Booking & Planning

Q: How far in advance should I book?

A: While we can accommodate last-minute requests when available, we recommend booking at least one month in advance to ensure equipment availability and optimal planning time.

Q: Do you serve my area?

A: We serve locations within an approximately 3-hour radius of Charleston, WV, including parts of West Virginia, Ohio, Kentucky, and Virginia. We’re happy to travel, too!

Q: What's your booking process?

A: Contact us for a consultation, and we'll develop a custom quote based on your needs. Once you approve, we'll finalize the details and secure your date.

Equipment & Services

Q: What if something goes wrong during my event?

A: We maintain backup systems for all critical equipment and provide on-site technical support for your event.

Q: Can we use our own DJ/band with your equipment?

A: Yes! Our professional-grade equipment is compatible with most performers' needs. We can coordinate with your entertainment providers to ensure seamless integration.

Q: Do I need insurance for the event?

A: Our equipment and services are fully insured. You're not required to obtain additional insurance for our equipment.

Setup & Logistics

Q: Do you provide setup and teardown?

A: Yes, professional setup and teardown are included with most rentals. If you choose to rent a DIY system, it will be clearly explained to you.

Q: What about special effects like fog machines and cold sparks?

A: We only provide special effects when we can guarantee they'll work with your venue. We'll assess the location and verify compatibility before confirming these services.

Q: Do you provide technical support during the event?

A: Yes, technical support is available for all equipment that requires operation.

Payment & Pricing

Q: What payment methods do you accept?

A: We accept both checks and credit cards for your convenience.

Q: Are there hidden fees or charges?

A: No. We believe in straightforward pricing without hidden fees. Your quote includes delivery, setup, teardown, and support.

Q: What's included in the rental price?

A: Our rental prices include:

• Delivery and pickup

• Professional setup and teardown

• Technical support

• Backup equipment

• Insurance coverage

Planning Your Event

Q: How do I know what equipment I need for my event?

A: Our team provides free consultations to help determine the right equipment for your event size, venue, and budget. We'll never oversell or recommend equipment you don't need.

Q: Can you work with my venue's existing setup?

A: Yes, we have extensive experience integrating with existing venue systems and can either supplement or provide complete solutions.

Q: What happens if it rains during my outdoor event?

A: We provide weather-resistant equipment and backup plans for outdoor events. We'll work with you before the event to develop contingency plans.

Equipment & Technical

Q: Can I connect my phone/laptop to play music?

A: Yes, our systems include easy connectivity options for phones, laptops, and other devices.

Q: What if I need something last minute during the event?

A: We provide on-site support and maintain backup equipment to handle unexpected needs.

Q: Do I need to know how to operate the equipment?

A: No technical knowledge required - we handle all setup and can provide operators if needed. If you choose to rent a DIY system, comprehensive training will be provided so that you or your designee can operate the equipment seamlessly.

Pricing & Value

Q: How do your prices compare to other companies?

A: We offer solutions for every budget while maintaining professional quality. We'll work with you to find the right balance of equipment and services.

Q: What if I need to change my order before the event?

A: We understand plans change. We're flexible with modifications to your order up until your event.

Q: Do you offer packages or discounts for multiple items?

A: Yes, we offer several pre-designed packages and custom bundles to maximize value.

Wedding-Specific

Q: Can you handle both ceremony and reception?

A: Yes, we can seamlessly transition equipment between ceremony and reception locations.

Q: What about sound for my outdoor ceremony?

A: Our ceremony sound systems are specifically designed to provide clear audio while remaining visually discreet for photos.

Q: Can guests request songs if we use your DIY DJ system?

A: Yes, our systems are user-friendly and allow for easy song requests and playlist management.

Corporate Events

Q: Can you handle hybrid/virtual event components?

A: Yes, we provide professional streaming solutions and can integrate remote participants.

Q: Do you offer recording services?

A: Yes, we can provide high-quality audio and video recording of your event.

Emergency & Support

Q: What happens if equipment fails during my event?

A: We maintain redundant systems and backup equipment for all critical components.

Q: Is there someone I can call during the event if I need help?

A: Yes, you'll have direct access to our technical support team throughout your event.